As riders ourselves, we understand, however, despite our best intentions, plans do unfortunately change and it's not always possible to ride. Therefore we have endeavoured to create a withdrawal policy that is fair for all and is as follows:
1. Notify us 2 months prior to the event date via email and a full refund will be provided (minus a 10% admin fee). Please email firstname.lastname@example.org
2. If there are less than 2 months remaining to the event then unfortunately refunds are not possible. However, up to 8 days before the event, you can (for a £10 fee) either:
Transfer to another event within the next 12 months
Transfer your place to someone else
A. If the new event is at a higher price than the original booking, the new participant will need to pay the price difference.
B. No refunds will be given if the new event is at a lower price.
To process a transfer log in to your RiderHQ account and follow the instructions for Transferring to another event or Transferring to someone else.
C. Unfortunately with less than 8 days to go transfers are not possible as by then we have prepared all of the data, printed all the documentation, bought all the food and you are a fully fledged event participant. However if you let us know that you will not be participating via email we will still give you a 20% off voucher for a future event.