From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested in the cost of staging the event – everything from risk assessments and safety measures, barriers to toilets, from printing to safety pins, from event numbers to marketing. Organising any event requires a considerable amount of forward planning, risk and expense.
As riders ourselves we understand however, that despite our best intentions plans do unfortunately change and it's not always possible to ride. Therefore we have endeavoured to create a withdrawal policy that is fair for all and is as follows:
1. If you notify us 2 months prior to the event date via email a full refund will be provided (minus a 10% admin fee). Please email firstname.lastname@example.org
2. If there are less than 2 months remaining to the event then unfortunately refunds are not possible. However, up to 8 days before the event, you can - for a £10 fee either:
Transfer to another event within the next 12 months
Transfer your place to someone else
Couple of things to point out:
a. If the new event is at a higher price than the original booking, the new participant will need to pay the price difference.
b. No refunds will be given if the new event is at a lower price.
To process a transfer login to your RiderHQ account and following the instructions for Transferring to another event or Transferring to someone else.
3. Unfortunately with less than 8 days to go transfers are not possible as by then we have prepared all of the data, printed all the documentation, bought all the food and you are a fully fledged event participant. However if you let us know that you will not be participating via email we will still give you a 20% off voucher for a future event.
We think this is a fair policy and hope you do too.